Legal

Refund policy

Last updated: 29 July 2026

Digital report access

A purchase unlocks extra sections of an existing report and access is normally supplied immediately. If you ask us to supply digital content during the 14-day cancellation period, you acknowledge that your statutory right to cancel may end once supply begins. This does not affect your rights when access is faulty, unavailable or not as described.

When we will refund

We will provide a full refund if you were charged but the promised report access was not delivered and we cannot fix it within a reasonable time, if you were charged twice for the same access, or where UK consumer law requires a refund. If part of a paid service has been properly supplied, a proportionate refund may apply.

How to request one

Email reports@greatinternet.co.uk within 14 days of purchase. Include the email used at checkout, the report link and a short explanation. Do not send card details. We normally reply within five working days.

How refunds are paid

Approved refunds go to the original payment method. We submit them promptly; your bank or card provider may take a further 5–10 working days to show the credit. Refunded report access may be reduced to the level that remains paid for.